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Cancellation Policy
Should it occur to you that for whatever reason you must cancel you
booking, please do so as soon as possible.
How to cancel :
Cancellations must be made in writing, quoting the booking reference
number, either by Fax or e-mail to
sales@clubmandarin.net
DO NOT CONTACT THE HOTEL WITH CANCELLATIONS. Any information given by the
hotel in reservation matters does not affect any reservation made through
our service online.
We will not be bound by any agreement made by you personally with any
hotel staff or management. In any case, always request a fax confirmation
about anything discussed if you contact the hotel.
Please note that your cancellation has been acknowledged and accepted only
when you receive a writen cancellation confirmation. Proof of
sending is not regarded as proof of delivery.
Subject to the above policy we, as agents for hotels, wholesalers, tour
operators and other suppliers, reserve the right to levy a whole period or
pro-rated room charge for cancellations where the hotel has stipulated
this under their own cancellation and no show policy.
No-show and early check out
No-show (failure to check in without prior message or cancellation sent to
us) or early departure without prior notice to us is charged 100%
of room revenue.
Before 60 days prior to check-in
We will refund the reservation amount minus a handling charge of at least
five percent with a minimum charge of 500 THB (12 US$).
Cancellations received between 60 and 21(twenty one) days before
arrival
As a rule, one night's room charge for all rooms is levied and we will
refund the remainder. The charge may be higher or lower as the case may
be.
Cancellations received less than 21(twenty one) days before arrival
As a rule, three night's room charge for all rooms is levied. This amount
might be higher or lower, depending on the destination and the hotel's
policy.
Please not that these are the rule and we will always try to negotiate the
best solution for you with wholesale suppliers and hotels. The policy is
strictly applied for the peak days around Christmas and New Year.
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